As you know the situation in relation to the coronavirus pandemic in the UK changes daily. In response to the most recent Government advice and in order to protect our clients, our employees and NHS capacity in the coming weeks, Brooke House is suspending normal services effective immediately. We will be supporting our employees to work from home wherever possible.
In particular, we will no longer deliver the following at all until advised it is safe to do so:
- Complementary therapies (Acupuncture, Massage, Reflexology, Aromatherapy)
- Groups (Horticultural Therapy, Fishing)
- Structured Residential Programme
New referrals, initial screenings and reviews
We are still receiving new referrals although we anticipate that these will drop off significantly in the coming weeks as people reprioritise and as a result of a lack of active promotion on our part. We are also conducting initial screenings and reviews by telephone wherever possible. These will be carried out by 3 new staff members: Amanda Armstrong, Andrea Milligan and Christine Spence.
We have provided our Associate Talking Therapists with some guidance on how to maintain therapy remotely either by telephone or using an online platform. For those of you involved in this as clients you will receive some guidance shortly to help you manage this new way of working.
For us to fully understand your current circumstances and how we might be able to support you further, we will be calling you all individually over the next few weeks. We’d like to know who is around to provide you with any practical support you may need at this time. It would also be useful for us to know if you have any benefits and/or pension concerns as we may be able to connect you with advice on this. We would also like to check that you still want ongoing contact with us. Some people prefer to wait until things are more settled, others are happy enough with periodic emails where others appreciate the option of a telephone call from time to time.
Once we have bedded in our new processes, we will start to work up some materials to help us all manage our psychological, and physical, wellbeing in these challenging times. Please watch this space.
Please do not come to the Centre in person. Instead call 028 8953 1223 or email us on email@example.com.
In the meantime, please maintain all the precautionary measures advised by the Government in order to protect yourselves and others.
If you are in acute distress, please contact: